In order to verify your NordVPN subscription, you need to provide a username and password. These credentials are automatically stored in Cisco’s FortiGate firewall appliance for the purpose of verifying that you’re human when requesting access.
The “vpn connection user authentication failed nordvpn” is a problem that has been present for a while. NordVPN has released a fix to the issue.
Milan Stanojevic is a writer who lives in Belgrade, Serbia.
Expert in Windows and Software
Milan has been fascinated by computers since he was a youngster, and this has led him to be interested in all PC-related technology. He worked as a front-end web developer before joining WindowsReport. Continue reading
6th of December, 2021
Publish date: September 2020
- You won’t be able to connect in to your VPN client if you get a VPN authentication failed issue.
- Fortunately, there are a number of quick remedies for this, which we go through in detail here.
- Whatever software issue you’re having, we’ve got you covered on the Software Troubleshooting page.
- In our VPN Hub, you’ll discover all you need to know about virtual private network tools.
Although using a VPN is one of the greatest methods to safeguard your privacy online, many customers have reported that their VPN login has failed.
As a consequence, they are unable to use the VPN service. Regardless of how inconvenient this condition is, a few tweaks to the settings should bring things back to normal.
It’s worth noting that users of the following VPN clients have reported the same error:
Most of the time, the reasons are the same and pertain to antivirus settings, VPN settings, or even a faulty VPN installation. Take each of the solutions listed below one by one, regardless of the reason.
Hopefully, by the time you reach the conclusion of this post, you’ll have regained access to your VPN tool. So, let’s get started.
How can I solve a VPN authentication procedure that has failed?
- Examine your antivirus and firewall software.
- Turn off your firewall.
- Switch to a different VPN client to see if it helps.
- Make sure your login credentials are correct.
- Examine the total number of connections.
- Check to see whether your service has been paid for.
- Change your password and username.
- Reinstall your VPN software.
- Clean up your boot
1. Make sure your antivirus and firewall are up to date.
Your antivirus or firewall is one of the most typical reasons of a VPN authentication failure notification.
VPN clients are occasionally blocked by antivirus software because they are flagged as false positives.
It is recommended that you check your antivirus settings and whitelist your VPN client to resolve the issue. You may also try removing certain antivirus functions or turning off your antivirus entirely.
If it doesn’t work, try deleting your antivirus software. If you’re using Windows 10, Windows Defender will protect you even if you delete your third-party antivirus, so you don’t have to worry about your security.
Check whether the issue persists after you’ve removed your antivirus. If the problem has vanished, it may be time to switch to a new antivirus program.
You can discover a lot of effective antivirus software that works with Windows 10 and won’t interfere with your VPN. Furthermore, many useful programs provide built-in VPNs, so you won’t have to buy two applications.
2. Turn off your firewall.
VPN authentication failure messages might occur if your firewall is obstructing the VPN client, according to users. Users recommend briefly deactivating your firewall to see if it fixes the issue.
You’ll need to enter your third-party firewall’s settings page and look for the deactivate option.
However, Windows has its own firewall, which you may need to stop as well in order to resolve this problem.
- Enter firewall by pressing Windows Key + S. From the list of options, choose Windows Firewall.
- From the left pane, choose Turn Windows Firewall on or off.
- For both the Public network and Private network profiles, choose Turn off Windows Firewall (not recommended). To save your changes, click the OK button.
Your firewall will be entirely deactivated after that. Remember that deactivating the firewall isn’t a good idea since it puts your computer at danger.
If removing the firewall resolves the VPN issue, the problem is most likely due to your firewall settings, which you should alter appropriately.
3. Attempt to use a different VPN client.
If alternative remedies have failed to resolve the VPN authentication failed error, the issue may be due to your VPN client. If this is the case, it is recommended that you use an alternative VPN client.
Consider a VPN service that has a wide number of servers spread over the world, since they can typically guarantee a solid connection at all times, regardless of the kind of online activity you’re doing.
The best VPNs for Windows 10 should guarantee that no data is lost even if the connection is lost, therefore check for a kill switch option as well.
4. Verify your login information.
If your firewall or VPN isn’t the issue, you could want to look into your access credentials.
It’s likely that you input your login or password incorrectly, which is the source of your issue. To resolve the problem, double-check your login information to ensure that it is full and accurate.
Check for capital and lowercase letters, since these are the most typical causes of login problems.
5. Examine the total number of connections.
Many VPN programs restrict the amount of VPN connections you may have at once, and if you surpass that limit, you may see the VPN authentication failed message.
Check all of the devices that are connected to your VPN to find the source of the issue.
If you’re using the same VPN service on many PCs and phones, try deactivating the program on a few of them to see if it fixes the issue.
6. Verify that your service has been paid for.
If you can’t use your VPN because the VPN authentication failed error message appears, it’s conceivable that the issue is caused by an unpaid service.
You could forget to pay for the VPN service at times, which might lead to this and other issues. So, go into your VPN account and double-check that your subscription is active.
You may go on to the next option if everything in terms of payment is in order.
7. Make a new username and password for yourself.
If your VPN credentials are causing you problems, consider changing them. Even if you’re convinced they’re accurate, try altering them to see if the connection improves.
It’s likely that your VPN client has a flaw, but you may be able to go around it this way.
8. Uninstall and reinstall your VPN client
According to customers, a VPN login failure notice might appear merely because the VPN installation is damaged. As a result, the only solution is to reinstall the client.
This is a rather straightforward procedure, and the easiest way to go about it is to utilize uninstaller software first. You may also get rid of it using Windows Settings, although many users have complained that the Windows uninstaller software leaves behind files.
Uninstaller software is designed to locate and remove all files and folders associated with the program you wish to uninstall. This will guarantee that you can reinstall your VPN without difficulty.
After you’ve fully removed your VPN client, reinstall it and see whether the issue persists.
9. Carry out a clean boot.
- To launch the Run dialog, press Windows Key + R. Click OK or press Enter after typing msconfig.
- Select Hide all Microsoft services from the Services tab. To deactivate all of these services, click the Disable all option.
- Go to the Startup tab and choose Open Task Manager from the drop-down menu.
- Disable the first program on the list by right-clicking it and selecting Disable from the menu. Rep this procedure for each of the starting apps on the list.
- Return to the System Configuration once you’ve disabled all startup apps. To preserve your changes and restart your computer, just click Apply and OK.
A clean boot should prevent any other apps or processes from interfering with the VPN. So, after your computer has restarted, see whether the issue persists.
If the problem does not recur, it’s probable that it was caused by one of the starting apps or services. To determine the source of the problem, you must first activate all disabled programs and services one by one until you are able to reproduce the problem.
To implement the changes, you’ll need to restart your computer or at the very least log out and log back in. Disable or delete the offending program or service from your PC after you’ve identified it.
Despite the fact that the VPN authentication failed issue might be rather inconvenient, we hope you were able to resolve it using one of our alternatives.
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Frequently Asked Questions
Why does my Cisco VPN keep saying Login failed?
A: You might need to restart your Cisco VPN.
Why wont VPN accept my password?
A: It is possible that the VPN server you are attempting to connect on has been blocked by your internet service.
Why am I getting an authentication failed error?
A: This could be due to several reasons such as the password is incorrect, you did not allow access for your PCs microphone or camera and it cannot detect them, or if there are any errors with your internet connection.
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